You can complain about anything to do with our service: an application, a loan, a repayment, or how you were treated. Making a complaint does not affect your application or your loan.
Legal
Complaints procedure
If we have got something wrong, we want to hear about it. This is how to tell us, and what happens next.
Baardy Micro Capital (Pvt) Ltd · Last updated
01
How to complain
- call or WhatsApp us, using the details on this page
- visit your branch and ask to speak to the branch manager
- send us a message through the enquiry form and choose “Something else”
02
What to tell us
- your name and the best number to reach you on
- your loan or application details, if you have them
- what happened, and what you would like us to do about it
03
Your complaint is safe with us
You will not be treated worse for complaining. Only the people who need to look into it will see it, and we will handle your details as set out in our privacy notice.
04
What happens next
We will confirm we have your complaint and tell you who is looking into it. A person reviews it, not a system, and we will explain our answer to you in plain terms. If we got something wrong, we will tell you how we will put it right.
05
If you are not satisfied
Ask for your complaint to be reviewed by our management. If you are still not satisfied with our final answer, you can refer it to the Reserve Bank of Zimbabwe, which licenses and supervises microfinance institutions in Zimbabwe.